Tuesday, September 30, 2008

Call centers not attractive anymore?

Almost everybody has a story or two about calling a 800 number regarding a bill, or for customer support, and ending up talking with somebody in India. Well, it appears that Indians are rapidly losing interest in the call center industry; BBC reports that:

Abhishek Tiwari, with many years behind him as a call centre man, left the industry recently despite being promoted to senior manager and recruiting youngsters for his call centre.
He has completely changed his career and seems to be very happy.
"There was a time when our office was cluttered with 500 to 600 people who came for recruitment in one day," he says.
"Today, even after lowering our standards, getting 40-50 people a day was a struggle."
Aditya Ghia, who runs a recruitment company, hires people on behalf of his BPO clients.
"Some of the KPO (Knowledge process outsourcing) and the accounts-based outsourcing firms are not doing well," he says. "That's one of the primary reasons why youngsters are looking at alternative careers."

Here is a hilarious piece from Conan O'Brien's show

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